Sunday, June 19, 2016

EHLO Blog: Checklist for troubleshooting Outlook connectivity in Exchange 2013 and 2016 (on-premises)

Microsoft Exchange team recently published a new Checklist for troubleshooting Outlook connectivity in Exchange 2013 and 2016 (on-premises) in Exchange Team blog.


Every Exchange Admin requires a quick checklist they can refer when their users encounter some issues with outlook connectivity, and quickly take the required action to remediate the issue.

Troubleshooting Office 365 is now enhanced with the release of Office 365 Support and Recovery Assistant (aka SaRA) to troubleshoot Outlook connectivity and other common issues.  And this checklist becomes essential to troubleshoot On premises issues.

Microsoft always recommend Admins to run the Microsoft Office Configuration Analyzer Tool (OffCAT) on the client, which is updated regularly to provide a good view of configuration that can impact the experience as a first step to understand the underlying issue, and move forward with the appropriate troubleshooting path.

Below are the sections covered in the Checklist.
  • Client configuration
  • CAS configuration
  • Load balancer configuration
  • Additional troubleshooting steps
  • Coexistence with Exchange 2010 and 2007
  • Troubleshooting Logs and Tools
Give a read and bookmark this post to your resources collection.

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