Microsoft Online Services Service Level Agreement!

Service Level Agreement is the bridge between the Customer and the Service provider over which everyday IT business activity runs and our Office 365 is not an exception, Microsoft has clearly defined their SLA in terms of all their supported Online Services, having clear idea on this one becomes mandate for every Admin to know the service levels and manage the environment effectively. I missed to refer this vital information under my Office 365 section and got a chance today to update it to make available for readers under the collection.

Review the below Microsoft Volume Licensing webpage and download the current SLA reference document.

Download here: Microsoft Online Services Service Level Agreement

Also download and review the Microsoft Office 365 Dedicated Service Level Agreements to know the SLA for dedicated plans.

Download here: Microsoft Office 365 Dedicated Service Level Agreements

Update:

Microsoft team recently made a significant change to the Online Services Use Rights document to understand their terms and conditions at ease across their various Online Services offering.

The Online Services Terms (OST) document replaces the Online Services Use Rights document starting July 1, 2014. The OST will be refreshed on a quarterly basis similar to the Product Use Rights document and is posted at the same location.

Review the announcement here: New “Online Services Terms” Document Streamlines and Unifies Licensing Terms across Microsoft’s Online Services

Direct Link: Volume Licensing for Microsoft products and Online Services